Privacy Policy & Terms of Service
We take your personal privacy, booking data security, and GDPR rights with the highest standard of care.
Last Updated: January 2026
1. Information We Collect
When you book tickets or contact us, we collect necessary personal information including your full name, email address, phone number (optional), ticket visit date, and payment confirmation tokens. We do not store raw credit card numbers on our servers; payments are processed securely by PCI-DSS compliant payment gateways.
2. How We Use Your Data
Your information is used solely to generate and deliver your electronic entry vouchers, send booking confirmation emails, notify you of emergency schedule adjustments, and provide customer support. We never sell, rent, or distribute your personal data to third parties.
3. GDPR Compliance & Your Rights
Under the European Union General Data Protection Regulation (GDPR), you have the right to access, correct, or request the erasure of your personal data at any time. To exercise any of these rights, contact us at privacy@atomiumtickets.com.
4. Ticket Validity & Cancellations
Timed-entry tickets are valid for the specific date and time slot selected during checkout. Cancellations made at least 24 hours prior to the scheduled entry time are eligible for a full refund or free date modification.
5. Cookies & Analytics
We use essential cookies to maintain your shopping cart and session security. Non-essential analytical cookies help us understand visitor navigation patterns to optimize page load speeds and mobile usability.